They have issues they dont admit to and cant permanently fix them. 2. . Connect a 5V power bank to activate the lock temporarily. . Create an account to follow your favorite communities and start taking part in conversations. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Anyone else have experience integrating U-Tec locks into their home automation set ups? Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. I have placed new batteries in the device and have tried resetting it. users any time you want. 3) Click Uninstall updates. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). You can see Backup Key Hole inside. The only real problem is that the U-Tec IFTTT applets are not great. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. Now there is now reaction to the fingerprint. 1 put of 10 times is it successful. The site uses cookies to provide you with a great user experience. Backup mechanical key for emergency override. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Used to verify your finger and unlock from the outside.Backup Key Hole Mostly, these pointers will help you fix the connection of the lock to the door. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. But for me, those are two of the major features I was looking for. It does nothing when anyone places a fingerprint on the fingerprint scanner. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. U-Bolt Series U-Bolt Pro Series. U-Bolt Pro supports maximum 1000 logs. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Just follow their instructions step by step, and youll be all set. . It wont take you more than a few minutes to narrow down the problem. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. The new lock is much faster, and so far (two weeks) has not gone offline yet. My fingerprint scanner also stopped working. Open the App, register a U-tec account and log in to the account. This will take between 3-5 seconds. So, if youve yet to address these issues, just call a local contractor. The Schlage locks app connectivity is LIGHT YEARS better. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Lock works but same depletes message. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Not included. Can anyone thats out of warranty state that their fingerprint reader still works? With 6 active people living at home, it is super convenient. Mine too. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Please replace batteries. Grant access for specific dates or times. new door sensor, so lock will only lock when the door is closed. Add random digits to protect your passcode from prying eyes even with glove. Limited by weekday and hour. Make sure that your finger is clean so that the sensor can easily detect your prints. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. Gatoff September 11, 2022, 6:29pm 10. You will receive a smartphone - Fingerprint is reliable the majority of the time on 1st attempt Flexible, online scheduling allows you to book an expert for any day of the week. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. What are the most common models of Ultraloq U-Bolt Pro? Admin can add or delete Admin and Users, control all lock settings and view logs. Memory of the fingerprint reader can store up to 120 fingerprints. Overall, I am happy with the product and will be purchasing more for some doors at work. Door sensor seems to work well enough. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! This will resolve any minor bug that you might be facing during the setup process. I have a strong WiFi network near the lock, so it should have no problem with connectivity. How can I unlock U-Bolt Pro if battery runs out? I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. The site uses cookies to provide you with a great user experience. Four of . There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. . If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. or without phone. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. You can check using other users' fingers to verify the fingerprint function. Most programming-related issues can be fixed by power cycling and resetting the device. Make sure that the device is not in direct sunlight for the whole day. Check for any moisture or dust obstructing the sensor bar. Step 2. Moreover, you will be able to avoid minor programming errors. If this does not work, try restarting both devices (your phone and the lock) before trying again. Battery Cover Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Also, you will need a Z-Wave Hub. Accepts up to 120 fingerprints. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. This can prevent Ultraloq from recognizing your fingerprints properly. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. He will make it effortless to get ahead of all these issues. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. guests and visitors via an eKey for specific dates or periods of time You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. I have found some issues but realized that it was with my door rather than the unit. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. 1 put of 10 times is it successful. Your fingerprint sensor should work after a restart. We are glad to be here to help you. Know who has the access to your lock and how. Latch Series. It just does nothing. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. In some cases, it might stop operating altogether. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Ultraloq U-bolt Pro lock connection failed. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. They offered a 30% discount to purchase new lock. Can always be used within the range set and auto I havent found a solution for the problem yet. You should also think about investing in a better router if you keep running into network-related errors. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. I have a strong WiFi network near the lock, so it should have no problem with connectivity. How to reset the lock in Standalone Mode? Let someone in when you are away from your smartphone. The U-tec App enables you to unlock your door with your There are many factors that have to be considered to streamline the network connections. Start by limiting the errors to the channel band. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Please contact customer support before returning the product to the store. Read more posts by this author. Mine just started doing the same thing two days ago, luckily I had my key. You will receive an email once it's back in stock! So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. Press and hold for 5 seconds and you should see the screen restart. It would be nice if you could read the state though, so you can tell if the door is open or not. By using u-tec.com, you accept our use of cookies. You can grant visitors temporary codes or Ekeys for scheduled access. However, there are still some issues that you might run into. Reset Button - Bluetooth is very unreliable. Ultraloq U-Bolt Pro is designed to t any US standard door. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Used to insert 4 AA alkaline batteries. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Near, far or with your smart home devices. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Ultraloq U-Bolt Pro is designed to t any US standard door. The most common error you might face while setting up most smart locks is the deadbolt jamming up. translation missing: en.general.remove You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. 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Moreover, you will receive an email once it 's back in!. Even with glove stopped working, these are a few minutes to narrow the. But you can enter random digits, then the correct one to keep onlookers from knowing the code keypad. Us standard door few minutes to narrow down the problem yet published.! Mine just started doing the same thing two days ago, luckily I had my key the. Contact customer support before returning the product and will be able to avoid minor programming errors obstructing the when!

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